FAQ - Lua Lua Hostel

in downtown and 2 steps from Playa de las Canteras
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LUA LUA is a youth hostel with SHARED, MIXED AND BUNK ROOMS; with hostel license and Registration number 011/GC03..

If you have vertigo, mobility problems or any other difficulty that prevents you from staying in a loft bed, we advise you to find a place more suitable for your circumstances.

HOW TO GET? Bus ("guagua" in the Canary Islands) from the airport to Lua Lua
There is a good and cheap public bus service to the airport that runs from 7:00 a.m. to 11:00 p.m. The company is called Global and you must take line number 60 to Parque de Santa Catalina. The Lua Lua hostel is less than 10 minutes walk from Santa Catalina Park. Check Google Maps for the best way to do this. Too easy :)

CHECK IN: from 2:00 p.m. to 10:00 p.m.

Applicable only for flights or sea transport with arrival after 10:00 p.m.
You must tell us, by message or WhatsApp at the number +34 622 35 44 33, your arrival time and we will tell you how to enter.
Please note that after 23:00 there is only one bus from the airport and it will take more than an hour to reach the hostel. So we can offer you a pick-up service to the airport by car.
For more information in case of late check in, please contact us via WhatsApp message +34 622 35 44 33

CHECK OUT: 11:00 am
The deadline for departure from the room and the hostel will be 11 in the morning.
The bed, locker and food trays in the kitchen must be left free of personal belongings before 11 am.
This is important so that we can have the room ready for the next guest. If you want to stay longer, use the hostel after that time or leave your things at the locker, you must pay for one more night.

LOCKERS: for the security of the lockers you must bring your own padlock.

Kitchen hours: 08:30 to 23:00.

Terrace hours: from 09:00 to 22:00.
The closure of the terrace is a legal regulation of the Las Palmas de Gran Canaria City Council, so it is important that it is complied with to avoid future fines. We would appreciate it if it was respected.
Out of respect for our neighbors and the local community, we ask all guests to support our policy against drug use, excessive alcohol consumption and noise. If you want to enjoy the great weather and go out at night, there are many bars, restaurants and clubs within walking distance.

The reservation can be canceled free of charge up to two days before the arrival date.
The client must pay the full price if canceled during the 2 days prior to the arrival date.

Group Reservations (more than 3 people):
As we are a small hostel, we do not recommend group reservations of more than three people. Therefore we need a special policy and different rates for group reservations of more than 3 beds.

Below we detail the conditions for reservations of more than 3 beds

  • Group reservations of more than three people have a 50% increase.
  • They must be paid in advance by bank transfer or credit or debit card charge, and payment must be made at the time of booking.
  • Once payment has been made, no cancellations, refunds, or variations are allowed on group reservations of more than 3 beds.
  • In the event of not receiving payment at the time of booking, we will understand that it is a cancellation and we will send the free cancellation request.
  • We CANNOT assure you that the entire group will be at Lua Lua. We may have to move part of the group to another nearby shelter.
  • WE CANNOT assure you that the entire group will be in the same room.
  • WE CANNOT accommodate group arrivals outside of check-in hours (2:00 p.m. to 10:00 p.m.)

For the best functioning of the hostel and for your comfort, please take all this into account. We can provide you with other hostels that do accept groups, in the WhatsApp that we provide.

IF YOU DO NOT AGREE with the group conditions, please cancel your reservation as soon as possible.
Remember that your early cancellation is free.

Please do not hesitate to contact us if you have any questions or concerns. (+34 622 35 44 33)

Thank you so much.

Calle Fernando Guanarteme 27 - CP 35007
Las Palmas de Gran Canaria - España
WhatsApp +34 622 35 44 33

Calle Fernando Guanarteme 27 - CP 35007
Las Palmas de Gran Canaria - España
WhatsApp +34 622 35 44 33
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